Workplaces that deal with conflict but lack the skills to collaborate waste both time and resources.
These organisations are less creative, have higher staff turnovers, lower trust, longer lead times and lower employee satisfaction. According to Prof Barney Jordaan, director of the Africa Centre for Dispute Settlement, conflict is inevitable, but combat is optional.
Yet, instead of being taught how to deal with conflict, people are mostly socialised either to avoid it altogether, or to deal with it in the most destructive ways imaginable. So how can they engage with conflict in more constructive ways? What skills do they need to become more 'conflict wise', both in their daily lives and in the work environment?
Collaboration doesn’t just happen by itself. It requires both a skill-set and a mind-set, both of which can be learned. According to Judge Jim Tamm of the United States, there are five skills that make the difference between a more effective collaborative working environment and a less effective adversarial environment. These are: collaborative intention, truthfulness, self-accountability, self-awareness and awareness of others, and solving problems and negotiating.
USB Executive Development (USB-ED) is presenting a one-day workshop in partnership with the ASTD, which will be facilitated by Judge Jim Tamm and Prof Barney Jordaan. Judge Tamm will discuss a pilot project by the Hewlett Foundation that dramatically improved collaborative skills and organisational effectiveness. He will also look at the five skills that make the difference between a more effective collaborative working environment and a less effective adversarial environment. Prof Jordaan will be dealing with conflict and collaboration in the South African context.
Judge Tamm is currently on the faculty of the International Management Programme of the Stockholm School of Economics, the Management Education Program at NASA, the Leadership Academy of the University of California in Santa Cruz, and the Wallenburg Institute in Sweden.
Is your organisation struggling with conflict and collaboration? Register for either the workshop in Johannesburg on 12 March 2013 or in Cape Town on 13 March 2013. For more information, click here.